Shipping and Delivery
What are your shipping policies, and how do you handle returns or exchanges?
SHIPPING
GENERAL INFO:
Shipments are mailed with Canada Post and can be tracked via tracking number(s) provided by the shipping carrier.
PRESCRIPTION EYEGLASSES
Prescription Eyeglasses requires approximately 10 business days for processing before shipment, depending on the prescription (Rx) and the type of lenses ordered.
NON-PRESCRIPTION ITEMS
Most non-prescription orders are processed and fulfilled within 2-5 business days, depending on stock availability.
Fulfillment times listed above can vary, especially during sales and holidays.
REGULAR SHIPPING WITHIN CANADA
Regular shipping within Canada is available at the rates shown below.
Please refer to the table below for details about free regular shipping within Canada.
Regular shipping within Canada may take up to 2-9 business days after shipment to arrive depending on the destination.
| Location (s) | Regular Shipping | Free Regular Shipping |
|---|---|---|
| Ontario | ✅ | |
| Quebec | ✅ | |
|
Alberta British Columbia Manitoba New Brunswick Nova Scotia Prince Edward Island Saskatchewan |
$14.99 | On orders $239 |
|
Northwest Territories, Nunavut, Yukon Territory |
$19.99 | Not available |
EXPRESS SHIPPING WITHIN CANADA
Delivery by Canada Post Xpresspost may take up to 1-3 business days after shipment depending on the destination. $18.50
Xpresspost™ Certified: is our document-shipping service that captures the recipient’s signature on delivery of the item. This product is for sending try on home service. If the receiver refuses to sign for the item, the item will be sent back to the original shipper (Return to Sender).