We provide a detailed sizing guide on our website to help you measure your face and find frames that fit perfectly. You can also use our virtual try-on feature to see how different frames look on your face before making a decision.

Yes, we provide a virtual try-on feature on our website, allowing you to see how different frames look on your face before making a decision. Simply use your device's camera to virtually try on various styles.

Here's what each part of the prescription means:

OD and OS: These abbreviations stand for "oculus dexter" (right eye) and "oculus sinister" (left eye), respectively. The prescription might include numbers for both eyes, or just one eye if you have different prescriptions for each eye.

SPH (Spherical): This number indicates the main strength of your prescription. It can be positive (+) or negative (-):

A positive number (e.g., +2.00) indicates farsightedness (hyperopia). A negative number (e.g., -2.00) indicates nearsightedness (myopia).

CYL (Cylinder): This number indicates the amount of astigmatism correction needed. Astigmatism occurs when the cornea is not perfectly round, causing blurred or distorted vision.

If you have no astigmatism, this part of the prescription might be left blank or indicated as "SPH."

AXIS: The axis is a number between 0 and 180 that indicates the orientation of the astigmatism correction needed. It specifies the angle at which the cylinder should be positioned on the lens to correct the astigmatism.

ADD: If you need reading glasses (typically for presbyopia, which is a natural age-related loss of near focusing ability), you might have an "ADD" value. This value is usually positive and indicates the additional power needed for close-up activities like reading. It's separate from the main SPH value.

PD (Pupillary Distance): This is the distance between your pupils, measured in millimeters. It's important for accurately positioning the corrective lenses in your frames.

The frequency of eye exams depends on your age, overall health, and any existing eye conditions. As a general guideline, adults without known eye issues should have an eye exam every 1-2 years, while those with existing conditions or over the age of 60 may need more frequent exams.

The validity of your prescription depends on various factors, including your age, eye health, and the discretion of your optometrist. In most cases, prescriptions for glasses are valid for one to two years, while prescriptions for contact lenses may have shorter expiration dates due to potential changes in eye health.

Single vision lenses correct vision for one distance (near or far), while bifocal lenses have two distinct optical powers for near and far vision. Progressive lenses offer a gradual transition between different optical powers, providing clear vision at all distances without the visible line of a bifocal lens.

Pupillary distance (PD) is the distance between the centers of your pupils, measured in millimeters. It helps ensure that your lenses are correctly centered in your frames for optimal visual clarity. Your optometrist or optician can measure your PD accurately during your eye exam or frame fitting.

Prescription Eyeglasses require approximately 10 business days for processing before shipment, depending on the prescription (Rx) and the type of lenses ordered. Most non-prescription orders are processed and fulfilled within 2-5 business days, depending on stock availability.

Once your glasses are ready, we'll ship them to you using a reliable courier service. Regular shipping within Canada may take up to 2-9 business days after shipment to arrive depending on the destination and Delivery Xpresspost may take up to 1-3 business days, but you'll receive a tracking number to monitor your package's progress.

Yes, once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package.

Yes, we stand behind the quality of our frames. We offer a one-year warranty against manufacturing defects. If you experience any issues with your frames within this period, please contact us, and we'll assist you accordingly.

In the rare event that your glasses arrive damaged or if there's an error with your prescription, please contact our customer service team immediately. We will arrange for a replacement or refund as per our return policy.

While we do not directly bill health benefits companies, many of our customers are able to submit their receipts for reimbursement. We provide detailed itemized receipts with every purchase to make the reimbursement process as easy as possible.

Yes, we frequently offer discounts and promotions on our products. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.

You can reach our friendly customer support team via email at info@eyeglassesinthehouse.com or by phone at 1 905 921-2838 We're here to address any questions or concerns you may have and ensure you have a positive shopping experience.